Customer Care is one of the crucial business areas where competitive advantage can be gained or lost. In today’s business world, the ability to keep customers through excellent customer care is essential for survival.
This programme has been designed to highlight the importance of customer care and bring an understanding of how it impacts on the business. Personnel who have direct and indirect contact with customers will benefit from the programme, but the clear advantage will be for those who spend most of their time involved in customer care activities within the organisation.
Who should attend?
LBSPartners’ Supervisor & Management skills course is designed for Senior Managers The training is applicable in all industries and for any business size.
What will I learn?
- Recognising the customer
- Internal and external customers
- Listening to the customer
- Customer value
- Complaints and handling them
- Dealing with conflict
- Problem solving techniques
- Customer service systems
- Customer care for business advantage
Core competencies developed
- Customer Focus; Listening
- Customer Service
- Problem Solving
- People Management; Dealing with Conflict
To apply for this course to be delivered in your company, simply contact LBSPartners on 061 518408 or alternatively email firstname.lastname@example.org and a member of our team will talk you through the process.