Customer Focus

Overview

Training: 1 day

Course times: 9am – 5pm

Delivery: In-house

Advanced

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Introduction

Customer Care is one of the crucial business areas where competitive advantage can be gained or lost. In today’s business world, the ability to keep customers through excellent customer care is essential for survival.

This programme has been designed to highlight the importance of customer care and bring an understanding of how it impacts on the business. Personnel who have direct and indirect contact with customers will benefit from the programme, but the clear advantage will be for those who spend most of their time involved in customer care activities within the organisation.

Who should attend?

LBSPartners’ Supervisor & Management skills course is designed for Senior Managers The training is applicable in all industries and for any business size.

What will I learn?

Recognising the customer
Internal and external customers
Listening to the customer
Customer value
Complaints and handling them
Dealing with conflict
Problem solving techniques
Customer service systems
Customer care for business advantage

Core competencies developed

Customer Focus; Listening
Customer Service
Problem Solving
People Management; Dealing with Conflict

Contact Us

To apply for this course to be delivered in your company, simply contact LBSPartners on 061 518408 or alternatively email info@lbspartners.ie and a member of our team will talk you through the process.

Download PDF (374.31 KB) Apply Online

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Eddie Wall, Operations Manager, Benning Ireland

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Daire Loughnane, Managing Director, Loughnane’s of Galway

“In 2016, we partnered with LBSPartners to complete a Green Belt Training Program. They each selected a project, which had specific targets for delivering measurable improvements. The team attended training days and worked on their projects over a 3 to 4 month period. In addition to the financial savings that the projects delivered (which were sustainable and significantly greater than the training costs), the team themselves learned a lot about Lean thinking and how to recognise and tackle waste. The trainer and mentor were very enthusiastic and professional throughout and provided plenty of support for our team.”
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