Dealing with Problematic People



Training: Half day

Course times: 9am – 1pm

Delivery: In-house

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Dealing with problematic people is a stressful part of the job and can significantly impact productivity. This workshop is designed to give the participants a set of tools and techniques that allow them to approach and deal with awkward people in a way which is effective, safe and professional. Training is delivered as an interactive skills workshop. This training is designed to provide participants with tools and techniques to approach and deal with difficult workers in a way which is effective, safe and professional.

Who should attend?

LBSPartners’ Dealing with Problematic People course is designed for management, team leaders and supervisors in the business. The training is applicable in all industries and for any business size.

What will I learn?

  • Understanding the power of assertiveness
  • Using influence where you have no direct power
  • Dealing with problematic people through a positive discipline process
  • Barriers to dealing with problematic people
  • Clarity in language and intention
  • Using professional behaviour
  • Focusing on behaviour and not personality
  • Using the Positive Interaction Framework (PIF) and 4F Models
  • Dealing with conflict
  • Using a conflict resolution model in the workplace

Core competencies developed

  • Interpersonal Relationships
  • Communication

Contact Us

To apply for this course to be delivered in your company, simply contact LBSPartners on 061 518408 or alternatively email and a member of our team will talk you through the process.

“We have a strong track record in innovation and development of new products and processes. We began a lean journey, using LBS as our lean partners. During this time we have realised extraordinary improvements throughout the organisation such as reduction of lead time from 27 days in 2010 to 3 days in 2016. We attribute a significant portion of this growth directly to our organisational transformation based on Lean principles. In recent times, with the help of LBSPartners. we have trained colleagues in Lean Business Programme, with further training ongoing. We have found LBSPartners to be extremely beneficial and would highly recommend both to any potential business.”
Eddie Wall, Operations Manager, Benning Ireland

“The tools and coaching we have received as part of the training and mentoring programme is working for our company to deliver significant results to the bottom line. There is a strong relationship between LBSPartners and Loughnane’s of Galway. The practical aspects and exercises from the training we received were very enjoyable and the trainer was excellent.”
Daire Loughnane, Managing Director, Loughnane’s of Galway 

In 2016, we partnered with LBSPartners to complete a Green Belt Training Program. They each selected a project, which had specific targets for delivering measurable improvements. The team attended training days and worked on their projects over a 3 to 4 month period. In addition to the financial savings that the projects delivered (which were sustainable and significantly greater than the training costs), the team themselves learned a lot about Lean thinking and how to recognise and tackle waste. The trainer and mentor were very enthusiastic and professional throughout and provided plenty of support for our team.”
Eamonn Redmond, Operations Manager, Lily O’Briens

Through the Management Works programme, we have been working alongside LBSPartners to achieve major changes and improvements throughout our business. The overall support from the programme has been vital in developing our internal capabilities and supporting a lean culture that has contributed to significant growth for our company.”
Mary Fox, Operations Manager, Irish Dog Foods

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