Perfecting Service Desk Engagement & Customer Experience – A Lean IT Initiative. Lean helped Trilogy achieve clarity & visibility: 29% reduction in ticket turn-around; 25% reduction in ticket time; 44% reduction in daily backlog.
Using Lean tools and methodologies, Voxpro in Ireland improved Issue Resolution Time & Customer Satisfaction KPI Metrics – 8% improvement in Issue Resolution Time, 4% in Customer Satisfaction.
Heineken Ireland sought to streamline administrative processes and improve performance in distribution of their Branded Consumables. Using Lean, acceptance rate improved to 98%, lead time reduced by 50% and admin time reduced by 54%.
ContractingPlus employed Lean to improve invoicing process efficiency & quality of Information flow resulting in a 56% reduction in outstanding information and a 58% reduction in queries.
Irish Dog Foods
Irish Dog Foods sought to improve productivity in their packing hall. Deploying lean supported an increase productivity of the packing operation by >10%. Additional improvements and costs savings have been realised through continuous improvement projects.
E&I Engineering Group
E&I Project management and production scheduling required a major overhaul. An automated project production scheduling process to optimise factory output was implemented, achieving 30%+ increase in throughput and 20%+ improvement in productivity.
Business process improvements were made to AEGON’s valuation process. Following the programme, 98% of quarterly valuations are issued to SLA achieving a 20% improvement for the company.
Hilton Foods Ireland
Using lean thinking to drive responsibility of production line leaders, Hilton Foods is developing a Lean Culture where the organisation supports front line workers to better deliver customer needs.
Beaumont Hospital launched its Outpatient Performance Improvement Programme in March 2013. Using Lean, organisational redesign was implemented for one directorate; targets were achieved.
EPS deployed Lean in their large multi-functional operation. Repair lead times were reduced by 50% and on-time shipments were in the high 90s; increased efficiency and capacity of the stores area improved by 33%; 6S was deployed to sustain improvements.
ManagementWorks is a Lean Sigma Green Belt programme delivered by LBSPartners – 5 days of intensive classroom learning and group workshops. Company results have included 50% reduction customer complaints, 50% reduction line overtime, €140K changeover savings.
Using Lean tools and methodologies, Callan Bacon increased the throughput of the plant by 33%; robust capacity planning module developed for the site; strong continuous improvement (CI) culture developed.