Performance Improvement in Distribution & Administration of Heineken’s Branded Consumables

Client Name:

Heineken Ireland

heinekenireland logo

About Heineken Ireland

Heineken Ireland is the Irish operation of Heineken, the Dutch-owned drinks giant. Based in Cork, the brewery’s portfolio includes Heineken, Coors Light, Fosters, Beamish Stout, Murphy’s Stout, and a full range of specialty beers, which includes Desperados. The company employs more than 350 people in Ireland.

The Challenge

Heineken Ireland wished to streamline their administrative processes in order to increase the acceptance rate of branded consumables throughout Ireland.

Key Programme Objectives

  • Delivering an acceptance rate to 98%
  • Reducing Customer Lead Time by 50%
  • Reducing the associated administration time and cost.

Putting Lean into Practice

Heineken took part in the ManagementWorks Lean Business Programme. The initiative included:

  • Green Belt Training
  • 8x half-day Mentoring Sessions
  • Meeting with key managers in the company to scope out the assignment and establish Project Charter
  • Preparing project business cases, involving Finance
  • Delivering the assignment with regular coaching on progress
  • Completing the assignment with a team presentation to the management team

The Results

  • Acceptance rates on branded consumables improved to 98%
  • Customer lead time reduced by 50%
  • Administration time reduced by 54%
  • Delivery Customer Satisfaction 100%
  • Ability of project team members to apply lean principles in future

Framework tools applied

  • Process Mapping
  • Problem Solving
  • DMAIC Methodology
  • A3 Methodology
  • Lean Sigma Green Belt Training
  • Lean Mentoring
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