Improving Invoicing Process Efficiency & Quality of Information Flow

Client Name:

Contracting PLUS

Contracting Plus logo

About Contracting Plus

Contracting Plus is the Irish market leader in contractor accounts services. Not only do they provide traditional forms of accounting solutions, they also endeavour to be at the forefront of technology with bespoke software giving customers access to their accounts 24/7/365, on-line and from their phone. They have offices based in Dublin, Cork, London, Russia and India.

The Challenge

To improve the efficiency and quality of information flow for the invoicing process.

Key Programme Objectives

  • Reduce queries by 50%
  • Reduce agencies with outstanding information by 50%
  • Develop an automated process in order to maintain the benefits achieved

Putting Lean into Practice

  • Charter sign off of project scope, goals and targets
  • Current condition understood and analysed through process mapping and use of problem solving tools
  • Review and restructure of agent information
  • Develop Key Performance metrics for area
  • Identification of on-line offerings for customers

The Results

  • Achieved 100% accuracy on agency data with process to monitor going forward
  • 56% reduction in outstanding information from agencies
  • 58% reduction in volume of queries requiring action
  • Reduction in costs on administration and invoicing fees
  • Metrics developed to monitor ongoing process
  • Project team members have gained the capability to deploy Lean tools for problem solving into the future

Framework tools applied

  • Lean Awareness
  • Process Flow Mapping
  • Problem Solving
  • DMAIC Methodology
  • A3 Methodology
  • Lean Mentoring
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