SES Fly Certain

SES Engine TA Reduction

Client Overview

The shortage in the supply of CFM aircraft engines has put pressure on SES customers to maintain their uptime aircraft operations. The engine redelivery process was identified as an opportunity area for improvement to add additional capacity into the global fleet of engines.

Challenges

• Maintain their uptime aircraft operations
• Improvements to the engine redelivery process
• Increase capacity of engines

Solution: LBS Partners implemented a Lean Digital Transformation strategy, focusing on:

• Collaborative structure with milestones and workshops fostered alignment.
• Process improvement tools provided insights and KPIs tracked performance.
• Education on improvements was shared with SES and OEMs.

Results

• Strategic alignment developed to reduce engine redelivery lead time
• Improved alignment between perational teams in SES and CFM
• 26 cross partner workstreams identified for improvement
• 25% overall lead time or TAT reduction.

The Lean Digital Transformation enabled this company to optimise operations, enhance efficiency, and maintain a competitive edge in the aviation industry.

EASTWAY Global forwarding

Digitalisation, Process Improvement & Leadership

Client Overview

Eastway, aiming to optimize their expanding Leasing arm, faced challenges due to inefficient shipment file handling, straining resources and potentially impacting their high customer service standards. Management prioritized process review for optimization and wider implementation.

Challenges

• Inefficient file handling strained resources and threatened customer service.
• Rapid expansion posed challenges to maintaining efficiency and service levels.
• Maintaining high customer service was crucial for their competitive advantage.

Solution

LBS Partners implemented a Lean Digital Transformation strategy, focusing on:

• Lean Plus Program Application created to implement improvements.
• Streamlined team processes on Cargowise for efficient management.
• PIT structure with visualization boards implemented using Power BI.
• Enhanced team efficiency allowed more focus on client interaction and facilitated additional staff onboarding.

Results

• Enhanced management oversight.
• Maintained high customer service standards.
• Scalable processes for future growth.
• Clear KPIs defined for ongoing improvement.